CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Somers Town Medical Centre “Good” for being well led and responsive to people’s needs.
Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Somers Town Medical Centre on 11 September 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved its processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Feedback from patient interviews and CQC comment cards was positive about the way staff treated them.
- Patient feedback indicated that people sometimes found it difficult to gain access to the practice by telephone, although they were usually able to get an appointment when they did get through.
- The provider’s patient list included a large cohort of Bengali patients and in response full time Bengali interpreters were based at the practice.
- There was visible leadership and a strong focus on continuous learning and improvement at all levels of the practice.”